24/7 Emergency Cyber Incident Response
Is your organization under active attack? Call 0345 520 0085 (Option 3) for 24/7 support. Or complete the form below and our team will respond immediately.
Every second counts for your business.
Around-the-clock incident response from LRQA.
A cyber attack can disrupt your operations, damage your reputation and put sensitive data at risk. With LRQA, you gain immediate access to an expert incident response team who act quickly to minimize impact and support your organization every step of the way.
What to expect from LRQA
- 24/7 response – immediate access to our CREST certified and registered experts ensuring you are never alone during a cyber crisis.
- Rapid containment – decisive action to stop the attack, protect sensitive data, and reduce operational and financial impact.
- Forensic investigation and reporting – comprehensive analysis of how the incident occurred, its impact, and clear recommendations to strengthen resilience.
- Independently accredited – LRQA is an NCSC Accredited Service Provider (Level 2) in Cyber Incident Exercising and Incident Response, and is CREST accredited for both Cyber Security Incident Response (CSIR) and Cyber Incident Exercising.
- Business continuity support – expert guidance to help maintain critical operations while recovery measures are implemented.
- Global expertise – consistent, reliable support across regions, providing assurance wherever your organization operates.
For emergency support call 0345 520 0085 (option 3) or request emergency support and a member of the team will be in touch immediately.
When it matters most, trust accredited expertise.
Our incident response capabilities are independently accredited by leading industry bodies, giving you confidence that support is delivered to the highest standards.
Request emergency support
From incident to recovery: Our three-step process
Engage and contain
Your call is answered immediately by an incident lead. We gather critical details, stabilise your environment, and act quickly to cut off attacker access, prevent further spread, and protect your most important systems and data.
Step 1
Investigate and eradicate
Our experts establish how the attack happened, the scale of compromise, and which systems or accounts were affected. We then remove malicious code, persistence mechanisms and unauthorised access points to ensure the threat is fully neutralised.
Step 2
Recover and strengthen
We help restore operations safely, validate system integrity, and provide clear reporting with practical recommendations. This ensures resilience, regulatory alignment, and reduces the risk of repeat incidents.
Step 3
Frequently Asked Questions
During an attack
How quickly can you engage?
As soon as you call 0345 520 0085 (Option 3), an incident lead will answer and begin guiding containment straight away. Our priority is to stabilise the situation as quickly as possible.
What should we do before your team joins?
Do not power down affected systems. If it’s safe, disconnect from the network, preserve logs, and make a record of key events and times. These steps will help us respond more effectively.
What types of incidents can you handle?
We respond to a wide range of threats, including:
- Ransomware and extortion
- Business email compromise
- Cloud account takeover
- Web application and database breaches
- Insider misuse
- Supplier compromise and DDoS attacks
How we work
What does your process involve?
Every incident is different, but our response typically addresses the following key areas:
- Engage and stabilise – immediate call with an incident lead
- Contain – block attacker access and protect critical services
- Triage and investigate – define timeline, scope, and entry points
- Eradicate – remove persistence and backdoors
- Recover – restore systems safely with monitoring in place
- Lessons learned – provide a short, plain-English report with clear next steps
Do you work remotely or on-site?
We usually begin remotely to respond faster, then attend on-site if needed to carry out further investigation and support.
Can you help with regulators and insurers?
Yes. We can support with GDPR/ICO engagement, PCI DSS incident reporting, and insurer documentation, as well as liaising with legal teams when required.
What about costs?
We keep the initial engagement straightforward and transparent. Any additional work is agreed with you in advance, with scope and rates clearly set out.
After recovery
Will we get a report?
Yes. You will receive a clear, plain-English report that explains what happened, the impact, and recommended remediation steps. This provides evidence for internal teams, insurers, or regulators.
Can you help us reduce the chance of a repeat incident?
Yes. We provide remediation actions and can support with:
- Hardening guidance
- Readiness exercises and simulations
- Ongoing monitoring if required
What related services are available?
Beyond emergency response, we can support with: